上星期一大早接到中國信託打來的電話
詢問是否有在AIRBNB訂房網站消費
我們才剛起床根本都還沒清醒
怎會跑去訂房~~
後來信用卡公司告訴我們被盜刷了
所以這張卡就停卡處理
我原本是粉紅色的那張
後來壓力大很努力花錢
信用卡公司就把卡升級成隱藏的黑卡
被盜用後黑卡就被停掉無法消費
結果昨天晚上竟然收到2.8%回饋
在注意看竟然是海外消費670元
當下就去看是否不小心按到每月扣款的APP程式
結果登入的時候一直轉圈圈看不到內容
今天早上登入看訂閱紀錄
竟然是我手遊 670元
我昨晚根本啥都沒有動啊!
於是就重新寄送購買收據
再從收據上去申訴拒絕此筆消費
信件發出後iTunes Store 給我的確認回覆訊息
我們將保持聯絡 感覺真棒~~~
好親切跟友善的用語
讓我反思 當我在跟會談的時候
是否也能遵循這種感受
跟對方在一起....
很快的不到一小時我就收到回覆了
我看到信件中的文字
有被同理到的感覺
尤其這句 「同樣做為一名消費者 我非常明白您看到此扣款簡訊時的困惑心情」
後來後會這句「請您不要擔心 我很樂意為您提供協助」
哇~~ 一整個安心的感覺....
於是我回信給她(看名字應該是女生)
接著很快又收到回信
我覺得這個客服太成功了
也或許應該說這些文字實在太棒了
它讓我完完全全從不太敢再用Applepay
轉換成 我覺得心情被同理情緒被接住了
這真是所有從事服務業跟行銷人員的最佳示範
當我成為一位催眠師之後
更覺得我們表達時的用詞真的有很大的力量
一句同樣的話
加入不同感受的詞會讓人能感同身受
且會覺得 原來你懂我 跟 我們站在一起的
從這個信用卡盜刷的申訴信中
我感受到了身為一個求助者最內心的擔憂與焦慮跟無助
但是一封也許是制式的回覆信函
卻讓我從擔憂焦慮無助轉換成安心與放心
因為我知道有人會協助我
期許自己也成為這樣的催眠師
每個到我面前的個案
都能夠帶著安心與放心的心情回到他的生活中....
Keep it up.

別放棄,我們的星球,是變動的,生老病死,喜怒哀樂,生命 生生不息。 知足常樂。 很多國家,現在溫度,正+40度 或 負-40度, 生 活 和 生存,非常艱辛。 --- 蘇+澳+後勤+某某部,也曾 酒後駕車,BMW,車頭全毀,引擎噴飛,人沒事,上過頭條新聞,網路可以查尋到。(上新聞) 該某某部,還發生過,特別案件,因老婆,無照駕駛,老公軍人,跑去夥同鄰居,製造假車禍,真詐保險公司,雖然後來,心裡不安,主動告知,保險公司,還是被,警方發現,移送地檢署偵辦。(沒上新聞) 不知道,今年 還是去年,某艦9+3+7,有士兵,去淡水遊玩,因薪俸較低,且薪俸運用和理財不佳,到賣場超市,偷竊一盒保險套。(就算船號記錯,內容不會錯,因為是,公開場合,全體宣導,注意事項)(沒上新聞) --- 蘇+澳,南+方+澳。 社區、營區,真糟糕。 普悠瑪出軌事件、大橋斷裂事件、海軍伊清楓事件。 --- 請強化,資訊安全,駭客已經厲害到,可以入侵手機,啟動與關閉軟件,並監視手機與盜取圖片和資料,造成用戶的錯覺,刻意制造出,手機用戶,幻想 或 精神病。 利益與衝突,攏斷與掌控。 --- 刮刮樂,上面號碼,應該以, 發型款版本,進行編碼, 後面則以,發行張數量,進行編碼。 ABC-1234567(款式-張數) 不然誰知道,到底有沒有,少印 或 多印。 --- 支持公益彩卷。有錢的話,當然會幫助需要的人。 請上架,因賠錢,而下架的,樂線九宮格,謝謝。 請20:00封盤,20:05開獎。(20:30開獎,理由是,需要計算,消售金額,騙三歲小孩喔) --- 一個、謊言、炒作、洗腦...的世界。 早就已經,沒有什麼,商品供需了,所以才會造成,大家沒什麼收入。(大家在比氣長,看誰食物多) 全世界都相同問題,所以才會打,貿易戰。(太平洋 魚獲 和 工作機會) 食物,才是真的(王道),其它都是假的! --- 經濟好壞? 大家,房貸額度用光、信貸額度用光、信用卡額度用光、商品沒供需 股票炒不起來、虛擬貨幣 假的上上下下。(負債累累) 只能說,以前買到房屋 或 擁房者,已經 還清債務的人,才是幸福的。(低房價) 以前是,(慢調生活),(農業時代),(相互競爭少),(人人有田),(人人有房),現在反過來了。 --- (洗腦兼爛權 的 學長學弟制 軍隊)槽糕到不行。 --- (玩弄人、貪汙,事件永無止息),(滅證洩責,第一名),(商業值供獻零),(只會從國庫,透過預算,拿老百姓,繳的稅收,進行揮霍) [基層工人,跟老百性相同,還比較有,供獻價值] --- Come on, don't give up, our planet is changing, with birth, old age, sickness and death, joy, anger, sorrow and joy, and life is endless. Contentment is always happy. In many countries, the current temperature is positive +40 degrees or negative -40 degrees. It is very difficult to live and survive. --- Su + Australia + logistics + XX department, also once drunk driving, BMW, the front of the car was completely destroyed, the engine was flying, people were okay, the headlines can be found on the Internet. (On the news) There have also been special cases involving his wife, unlicensed driving, husband and soldier. They went to work with neighbors, made fake car accidents, and scam the insurance company. Although later, he was uneasy, he voluntarily informed the insurance company. , The police found it and transferred it to the Prefectural Procuratorate for investigation. (Not in the news) I don't know, this year or last year, a certain ship 9+3+7, there are soldiers, go to Danshui to play, because the salary is low, and the use of salary and financial management are not good, go to the supermarket and steal a box of condoms. (Even if the ship number is wrong, the content will not be wrong, because it is, public occasions, all publicity, precautions) (not on the news) --- Su + Australia, South + Fang + Australia. The community, the camp, it's really bad. Puyuma derailment incident, bridge fracture incident, navy Yiqingfeng incident. --- Please strengthen information security. Hackers are already powerful enough to invade mobile phones, start and close software, monitor mobile phones and steal pictures and data, causing users to misunderstand, deliberately creating, mobile phone users, fantasy or mental illness. Interests and conflicts, severance and control. --- Scratch music, the number above should be, Hair style version, coded, After that, the number of issued sheets is used for coding. ABC-1234567 (style-number of sheets) Otherwise, who knows, whether there is less printing or more printing. --- Support charity rolls. If you have money, you will certainly help those in need. Please put it on the shelf, because it lost money, and it was taken off, Lexian Jiugongge, thank you. Please close the plate at 20:00 and draw at 20:05. (The lottery is drawn at 20:30, the reason is that it needs to be calculated, the amount of sales, to cheat a three-year-old child) --- A world of lies, hype, brainwashing... It has been long since, there is nothing, commodity supply and demand, that's why everyone has no income. (Everyone is getting angry, see who has more food) The world has the same problem, so it will fight a trade war. (Pacific Fish Catch and Job Opportunities) Food is real (king way), everything else is fake! --- Is the economy good or bad? Everyone, the mortgage line is used up, the credit line is used up, the credit card line is used up, there is no supply and demand for goods, stocks cannot be speculated, and virtual currencies are going up and down. (Large debts) It can only be said that those who have bought or owned a house before and who have paid off their debts are happy. (Low house price) It used to be, (slow life), (agricultural age), (less competition), (everyone has a field), (everyone has a house), but now it’s the other way around. --- (Brainwashing and ruined power of the senior schoolmate system army) Too bad. --- (Playing with people, embezzlement, the incident never ends), (Extinguish evidence and venting responsibility, the first place), (Commercial value for zero), (Only from the national treasury, through the budget, the tax paid by the people and the tax will be squandered) [Grass-roots workers are the same as Lao Bai, but they are more valuable, offering value] ---
關閉系統基哨站。 這個世界,只不過是,謊言支撐起來,當一切改變時,別期待 國家 與 政府 或 任何人的承諾,因為 生死,都隨時存在,只是人類體型放大化,且記憶裡 存在著,安全思想,比較多一些生存而已。 沒有供需,一切都是假的,只是透過 各種手段 與 職業,獲取 等值的證明,紙鈔 與 錢幣。 所以生存概論,推翻政權 或 加入集團組織。 This world is just supported by lies. When everything changes, don’t expect the promise of the state, the government or anyone, because life and death exist at any time, but the size of human beings is enlarged, and there is in memory, safety thoughts, comparisons Survive more. There is no supply and demand, everything is fake, just through various means and occupations, to obtain proof of equivalent value, banknotes and coins. So an introduction to survival, overthrow the regime or join a group organization.
一個錯誤的選擇 一個錯誤的環境 造就了 一連串 錯誤的事件 軍隊 隸屬 特殊環境 , 官員有責 解決底下問題, 否則沒資格 命令 不要只會 , 升官發財 , 滅證卸責, 受傷死亡, 都不算數, (該死的軍隊)(管理極差) [該休息 休息][該工作 工作] [很困難?] (作息時間,與外面社會,稍微不同,當然正常) (部隊管理不佳, 造成他人精神壓力問題) (部隊管理不佳 ,造成他人工作負荷過重) (部隊管理不佳,造成 軍職 約聘, 捉弄 與 陷害 他人, 永久上的紀錄遺憾) (受傷沒說,完全不算數)(內傷算自己該死) (卸責厲害的軍隊) ( 上電視、上報紙、莒光園地、女兵日記 ) (形象 洗白 第一名) A wrong choice A wrong environment Created a series of wrong events The army is in a special environment, and officials have the responsibility to solve the underlying problems, otherwise they are not qualified to order Don't just get promoted and get rich, destroy evidence and shirking responsibility, Injuries and deaths don’t count, (damn army) (very poor management) [Should take a break] [This job should work] [It’s difficult?] (The work and rest time is slightly different from the outside society, of course it is normal) (Poor management of the troops, causing mental stress to others) (Poor management of the troops, resulting in excessive workloads for others) (Poor management of the troops, resulting in military appointments, teasing and framing others, permanent record regrets) (I didn't say the injury, it doesn't count at all) (Internal injury counts as one's own damn) (Short the blame for the powerful army) (On TV, Newspaper, Juguang Garden, Female Soldier's Diary) (Image whitewashing first place)
「手機」,「虛擬網路」,[最高機密]。 --- 手機運作、虛擬網路,對人體有害。 (軟件、被動 感測器、主動 偵測器) (螢幕頻率、聲音頻率、電磁波傳輸) --- 借由,基地訓號站 、情報中心,所釋出... 螢幕視覺波頻、聲音接受波頻、監視、監聽、 包含:持續定位。「鎖定目標。」(衛星 與 基站) [已100%證實,有害。] 微能量、強能量,長期對人體有害, 必需關閉,所有的通訊,電磁波 (軟件), 只留,(電話、簡訊、瀏覽器)。 太多,不必要的 「傳輸 與 定位」 了! --- 唯一防堵 方法,全力 VPN化,讓所有的一切,非於「手機」,直接傳輸。 (不懂,如此高的風顯,為何還要發明手機) (手機,是用來傳輸,訊息,視覺圖片 和 聽覺聲音),(如果 安全無法至上,那又有何意義) (基站 與 情報站,掌控所有人),(也代表掌控, 「生」「 死」。) --- 手機 亦可偽裝成,「假 飛行模式」、「假 關機模式」, 實為 「犯罪集團」(不合法) 「政府組織」(合法)。 --- "Mobile", "Virtual Network", [Top Secret]. --- The operation of mobile phones and virtual networks are harmful to the human body. (Software, passive sensors, active detectors) (Screen frequency, sound frequency, electromagnetic wave transmission) --- By the way, the base training station, the intelligence center, released... Screen visual wave frequency, sound receiving wave frequency, monitoring, monitoring, Contains: continuous positioning. "Fix the target." (Satellite and base station) [It has been 100% proven to be harmful. ] Micro energy, strong energy, long-term harmful to the human body, Must be closed, all communications, electromagnetic waves (software), Just stay, (phone, text, browser). Too many, unnecessary "transmission and positioning"! --- The only anti-blocking method is to fully VPN, so that everything is transmitted directly from the "mobile phone". (I don’t understand, why the mobile phone was invented after such a high profile) (Mobile phones are used for transmission, messages, visual pictures, and auditory sounds), (if safety is not the highest priority, what's the point) (The base station and the intelligence station control everyone), (also means control, "life" and "death.") --- Mobile phones can also be disguised as "fake flight mode", "fake shutdown mode", Actually "Criminal group" (illegal) "Government Organization" (legal). ---